Refund policy

Last updated: 【DATE】

Nearly everything at Patina & Grace is one of a kind. Because each piece is unique and cannot be replaced, all sales are final except as set out below. We do not offer refunds, returns, or exchanges because of a change of mind, or because a piece did not suit the space, the colour, or the room.

We want you to be delighted with what you take home, so we make it easy to buy with confidence:

Look before you buy. In the store, take your time. We are glad to pull a piece down off a shelf, turn it over, check a maker's mark, or tell you what we know about it.
Ask us anything. Shopping online and unsure about condition, size, or finish? Call 501-545-3977 or email png@patinangrace.com before you order and we will answer honestly, including any wear or repairs.
Antiques show their age. Patina, small chips, crazing, and honest wear are part of what makes vintage pieces what they are, and are not considered defects.

SOLD AS IS

Every item we sell is sold AS IS, WITH ALL FAULTS, and in its present condition. WE MAKE NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AND WE SPECIFICALLY DISCLAIM THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.

That does not change our commitment to describe things honestly. If we told you a piece's age, maker, materials, or condition and we got it wrong, tell us and we will make it right. And if we know a piece has been damaged by fire, water, flooding, or an accident, we will say so.

Please also know that vintage things were not built to modern safety standards. Old lamps and anything electrical, painted or finished furniture, and children's furniture in particular should be looked over — and rewired or refinished where needed — by a qualified person before you use them.

Orders we cancel

Occasionally we will need to cancel an online order. There are three reasons:

The item sold in the store first. Our stock is one of a kind and moves all day long, and a piece shown online can sell on the floor before we get to your order. If that happens we will contact you promptly and refund that item in full, including any shipping you paid for it.
The price was obviously wrong. If an item was listed at an obviously incorrect price, we may cancel the order and refund you in full rather than complete the sale.
We cannot ship it in time. See below.

In each case these cancellations are on us and cost you nothing.

Orders we cannot fill on time

We aim to ship every online order within 【N】 business days of receiving it. If we cannot ship your order within that time, we will contact you before that deadline passes, give you a revised shipping date, and offer you the choice to accept the delay or to cancel your order for a full refund. If we cannot give you a revised date, we will tell you that, and tell you why.

If you cancel before your order ships, or if we cannot ship it and cancel it ourselves, you will receive a full refund — including any shipping you paid — sent within seven (7) working days. You can cancel at no cost to you by calling 501-545-3977 or emailing png@patinangrace.com.

These rights are yours under federal law and nothing on this page or anywhere else on our site takes them away.

If something arrives damaged

We pack carefully, but now and then a carrier is not careful. If your item arrives damaged, please contact us within 7 calendar days of the delivery date at 501-545-3977 or png@patinangrace.com, with photographs of the item, the packaging, and the shipping label.

Please keep the item and all of its packaging until the claim is settled — the carrier may need to inspect it, and we cannot file a claim without it.

Once you have contacted us we will work with you and the carrier on a resolution: a repair, a partial refund, or a full refund including shipping, depending on the damage. We aim to settle it within 30 days of your first contact. If we ask you to send the item back, we will give you a return address and cover the return shipping. Please don't send anything back before talking to us — we cannot process a return we were not expecting.

This covers damage that happened in transit. It does not cover the patina, small chips, crazing, and honest wear described above, which are part of a vintage piece.

How refunds are paid

Where we do issue a refund, it goes back to the original payment method wherever that is possible. If it is not — a closed account, for instance — we will arrange another form of refund with you.

In the store

All sales in the store are final and every item is sold as is. This is posted at our register and printed on your receipt.

Where this policy sits

Where this Refund Policy and our Terms of Service address the same subject, this Refund Policy controls. Our Shipping Policy explains delivery, pickup, and timing in more detail.