Shipping policy

Last updated: 【DATE】

We are a physical store first

Patina & Grace is a 7,000-square-foot antique mall at 17186 Highway 70, Benton, Arkansas, open Monday through Saturday, 10am to 5pm. Almost everything we sell is one of a kind, brought in by one of the roughly forty independent booth vendors who rent space from us. When something sells, it is gone — there is no second one in a warehouse. That shapes how we get things to you, so please read this page before ordering.

Free pickup at the store

Every online order can be picked up free at 17186 Highway 70, Benton, AR 72019, during store hours. Choose Pickup at checkout. We will email you when your item is set aside, usually within 1 business day. Bring your order confirmation and a photo ID.

We will hold a paid pickup order for 【14 / 30】 days. If you need longer, call us at 501-545-3977 and we will work with you. We will always try to reach you at the email and phone number on your order before we do anything else.

【IF OFFERING — OTHERWISE DELETE THIS WHOLE SECTION】 Local delivery

We deliver within about 【25 / 50】 miles of the store, which covers Benton, Bryant, Hot Springs, Lonsdale, and much of Saline and Garland Counties. Delivery is a flat $【AMOUNT】, with a minimum order of $【AMOUNT】. If local delivery is available at your address it will appear as an option at checkout once you enter it. If it does not appear, you are outside our delivery area — call us and we will tell you honestly whether we can work something out.

We will call or email to arrange a delivery window. Someone eighteen or older needs to be there to receive the item. Our delivery is curbside or first-threshold: we will bring your piece to your door or garage. We do not carry items upstairs, and we do not do in-home placement, assembly, or removal of your existing furniture.

One quirk of how checkout works: a single order cannot mix shipped items and locally delivered items. If you want some pieces shipped and others delivered, please place two orders, or call us at 501-545-3977 and we will sort it out by hand.

Shipping

We ship within the United States only. We do not ship internationally and we cannot ship to freight forwarders.

Shipping is charged at flat rates shown at checkout, based on your order total. We ship by USPS, UPS, or FedEx and we choose the carrier ourselves, based on what is safest for the piece.

Large, heavy, and fragile items. Furniture, big advertising signage, mirrors, and glass are generally pickup or local delivery only and are not available for carrier shipping. Where a large item can be shipped, we mark that clearly on the listing or quote it separately. If you have your eye on a specific big piece, call us at 501-545-3977 or email png@patinangrace.com before you order and we will tell you what it would actually cost to crate and freight it — and whether we think it is worth it. Sometimes it isn't, and we will say so.

If shipping is quoted separately. For an item marked "shipping quoted separately," you pay for the item at checkout and we contact you within 2 business days with the actual shipping cost. Nothing ships until you approve it. If you don't like the number, tell us and we will cancel the order and refund you in full, no argument.

How long it takes

We prepare orders Monday through Saturday, excluding holidays.

We will ship your order within 【N】 business days of receiving it, and usually faster. Transit time after that depends on the carrier and where you are, typically 2 to 7 business days.

If we cannot ship within that window, we will contact you before it runs out, give you a new date, and let you choose whether to wait or to cancel for a full and prompt refund. If we cannot give you a firm new date, we will tell you that and tell you why. If you cancel, or if we cannot ship at all, we will refund you within seven (7) working days, to your original payment method wherever that is possible.

Those rights are yours under federal law and nothing on this page or in our other policies takes them away.

If an item sells in the store first

Because our booths sell to walk-in customers all day, an item listed on this website can occasionally sell in person before we get to your online order. It is the one real drawback of a physical antique mall with an online storefront, and we would rather warn you than surprise you. If it happens we will contact you promptly and refund that item in full, including any shipping you paid for it — and we will keep an eye out and tell you if something similar comes in.

If your order arrives damaged

Please open your package and look it over right away. If an item was damaged in transit, contact us within 7 calendar days of delivery at 501-545-3977 or png@patinangrace.com, with photographs of the item and the packaging and box as they arrived. Please keep all packing materials until the claim is settled — carriers require them. We will file the carrier claim and work with you to put it right. Full details are in our Refund Policy.

Please note that patina, small chips, crazing, honest wear, and age-related imperfection are not damage. They are the point. We describe them on the listing, and if you ask us before you buy we will tell you exactly what a piece looks like.

Addresses, taxes, and the rest

Please double-check your shipping address at checkout — we ship to the address you give us. If a package comes back as undeliverable because the address was wrong, we will contact you and re-ship at cost. We cannot ship larger items to P.O. boxes.

Arkansas sales tax is calculated at checkout, and where Arkansas law requires it, tax applies to delivery and shipping charges as well as to the item itself.